Parking Lot Pickup

Parking Lot Pickup at the Belmont Public Library

Welcome to the Belmont Public Library’s socially distanced hold pickup service. For your safety, this is an appointment-based service.

Current Hours: Monday through Friday, 10am – 12pm & 2pm – 4pm

Before You Come to the Library | At the Library | Frequently Asked Questions

If you don’t see your question answered below, email us at [email protected]. If you are curious about other library services or need help with a reference question, please Ask A Librarian.

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Before you come to the library:

  • Request your library materials as you normally would via the online catalog or the Minuteman mobile app.
    • You can request items from other libraries but they may take longer than normal to be delivered, so look for items located at Belmont Public Library.
    • Please note: Due to high demand, requests will take longer than normal to fulfill.
  • Get a notice that your materials are ready for pickup.
  • Book an appointment.
    • Pickup Hours: Monday through Friday from 10am – 12pm and from 2pm – 4pm. We will expand these hours in future phases.
click to schedule your parking lot pickup

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At the library:

  • Come to the library during your scheduled pickup & park your car in a parking space in the main parking lot. Please wear a mask.
  • Come up to our tent.
  • Identify yourself.
  • Take your bag.
    • A library employee will match you with your bag. Your name will be on the bag.
  • Enjoy your day!

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Frequently Asked Questions

  1. Should I wear a mask to pick up my library materials?

Yes, please wear a mask or face covering and remain at least 6 feet from staff and other patrons throughout the pickup transaction. Thank you!

  1. If I place a hold today, when will it be ready for pickup?

Starting the week of June 15, we’re working our way through the holds that you’ve placed since the library closed in March. We hope to begin fulfilling new holds as soon as possible, but due to high demand, requests will take longer than normal to fulfill

  1. Can I request items from other libraries? Can I place Commonwealth Catalog or Interlibrary Loan requests?

You can request items from other libraries but they may take longer than normal to be delivered.

If you see an item available at another Minuteman library and that library is offering pickup service, you can place the request to pick up at that library and schedule an appointment through that library’s pickup service. (Note: other libraries may have a different procedure/booking process than Belmont’s Parking Lot Pickup.)

At this time, we are unable to fulfill any Commonwealth Catalog or ILL requests.

  1. I got my notice that my materials are ready for pickup. Can I schedule a pickup appointment for the same day?

Not at this time. Booking for pickup slots will close at 4pm on the preceding day that the library is open. For example, booking for a Wednesday appointment will close on Tuesday at 4pm. Booking for a Monday time slot will close on the preceding Friday at 4pm. We plan to expand our pickup hours in future phases. 

  1. I’m having trouble signing in to schedule an appointment. When I enter my library card information, it tells me “Something went wrong!” What should I do?

Currently, the Parking Lot Pickup Calendar accepts your library card number, but not your username. Please try entering your library card number with no spaces.

If you don’t remember your password, you can request a password reset.

If you have any other issues signing in, please send us an email at [email protected]!

  1. Since scheduling my appointment, I got another email about a request. Is that in the bag?

Probably not if you got the email notification today; we put these bags together in advance. 

  1. I have library materials to return. Can I bring them back when I come for my pickup appointment?

You’re welcome to keep your library materials at home still, but the library’s outside book drops (next to the poolside parking lot) are open if it would be inconvenient for you to continue to hold them for us. Library staff cannot take returned materials from you at the Parking Lot Pickup tent. 

You may return items from other libraries, but if it is a large quantity, we would prefer you return them to the owning library if possible.

We will be quarantining all returns for at least 72 hours before checking them in, so items will remain on your card for a few days after you returned them.

  1. I scheduled an appointment but can no longer come. Can I cancel my appointment?

Yes, on the Parking Lot Pickup Calendar, enter your library card number and password/PIN, select Manage Existing Pickup, and click Next. You can then cancel your appointment

  1. My hold notice says that my hold will expire before my appointment time. What should I do?

Parking Lot Pickup has become popular quickly! While we are hoping to expand appointment times in the future, please email [email protected] if you are worried that your hold will expire before you can schedule a pickup appointment.

We can’t wait to connect you with library materials!